Where does The Feelist ship?
The Feelist currently only ships within the United States and Canada.
When will my credit card be charged?
Your credit card will be charged as you submit the order on the website.
When will my order arrive?
Your order will arrive within 5-7 business days.
When will my order ship?
As soon as your order is placed, it is sent to our fulfillment center, and from there, we pack and ship it directly to you. Orders generally process in 2 to 4 business days, with orders placed after 1:00 PM EST processing the next business day. If you have any questions about the status of your order, you can reach out to us at orders@thefeelist.com.
What is your return policy?
The Feelist does not offer refunds. In the unlikely case you received a damaged product, we are happy to exchange this for you as long as it is unopened and declared within 14 days of receiving your order. Shipping costs are the responsibility of the customer and are non-refundable. If you have any questions, email orders@thefeelist.com
How do I contact customer support in regards to my order?
Send an email to orders@thefeelist.com with your order number and item name and one of our team members will be in touch shortly to process your return.
What forms of payment do you accept?
The Feelist currently accepts all major credit cards, including Visa, MasterCard, American Express, and Discover credit and debit cards.
INTERNATIONAL SHIPPING
Quoted international shipping fees do not include custom & duty fees. Customer is responsible for all customs & duty fees. Note, in rare occasions custom agents may delay delivery of some packages. If you refuse a shipment from The Feelist you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package. We do not allow returns or exchanges internationally.
Canada Rates:
UPS International (2-5 Business Days) - $35 USD
Will I have to pay international Taxes & Duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Customs taxes & duties are not included in your shipping fee. The Feelist cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. If you refuse a shipment from The Feelist, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to The Feelist. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded. If your order has been sent to a destination within the US or Canada, all sales taxes will be refunded. Outside the US and Canada, customs duties and sales taxes are non-refundable through The Feelist. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise. Please note that it can take up to 10 business days for the refund to appear in your account.
What is your international return policy?
We do not allow returns or exchanges internationally.